Frequently Asked Questions

The following is a list of most commonly asked questions:

How do I create a new user account?

In order to register for CFI programs online, JMU Faculty and Staff must sign in with their JMU eID and password through the Registration Home page

using the DUO security process. All users must set up their profile information after signing in to include at least the following: preferred first name, college, department, MSC in the address field, and dietary needs/accommodations.

If you are not employed at JMU and don’t have an eID, please email the CFI office at

You can go to our Sign up page to create a new account.

Note: you must have an email address to set up an account with us.

What programs do you currently offer?

Select "Programs" in the left navigation bar to view the list of programs we currently offer by area or through the calendar and all programs views.

How do I register for a program?

To register for a program:

  1. Look Up Program - View available programs through our events pages or through the programs listing.
  2. Add to Cart - click the Enroll Yourself button on the specific program registration page to start the begin.
  3. Logon - log on to the system, using your JMU eID and password through DUO. Note: if you're already logged on, this step will be skipped.
  4. Enroll Yourself - Click on "Enroll Yourself" after you have reviewed the instructions on the description page for enrolling in just the program or for selecting breakout sessions (see the workshops’ tab for details).
  5. Proceed to Checkout - once you have added all the desired programs to your Enrollment Cart, click the Proceed to Checkout button to continue the registration process. Note: if you are selecting workshop/breakout sessions, please proceed to checkout and don’t add additional programs to your cart to ensure you are not double booked during the same time frame.
  6. Registration Confirmed - when you are finished with the payment process, the Transaction Completed page is displayed notifying you that you are enrolled in the program(s). A confirmation email with the registration specifics is also sent to your email address. At this time, you can safely log off the system.

How do I cancel a registration?

To cancel a registration, you must log into your CFI program account, select history, and select current. Your current courses will populate the screen. Next, click on “cancel a registration” and the current programs will view with a cancel button to the far right. Click on the purple “CANCEL” button to remove your registration. You may do so up to 2 days prior to the start date.

If it is after this cancellation deadline, please email immediately. Forward your confirmation email with your cancelation request and reasoning. Please a day time phone number should we need to reach you.

How can I find out what programs I'm registered in?

To see a list of programs in which you are enrolled, visit the Registration History page then click the appropriate button:

  • Upcoming Programs - view a list of your upcoming programs with dates and location
  • Completed Programs - view a list of completed programs with the hours and grades earned